Returns & Refunds
Our policy on personalised items
Every With Hart piece is personalised and made especially for you. For this reason, returns, refunds and exchanges are not available once an order has been confirmed, unless the item arrives damaged, defective or incorrect.
Exchanges
We do not offer exchanges on personalised items. If you receive an item that is damaged, defective or different from what you ordered, we will be happy to replace it or put it right (see below).
Damaged, defective or incorrect orders
We take great care in preparing every order. If your item arrives damaged, defective or different from what you ordered, please email us within 24 hours of delivery at info@with-hart.com and include:
- Photos of the item and its packaging
- Your order number
- Your contact number
Our team will review your request and get back to you with a solution as quickly as possible.
Refunds
Where a refund is approved, it will be returned to your original payment method. Processing time depends on your bank or card provider.
Order changes
We understand that plans can change. If you need to update your order, please contact us within 24 hours of placing it. After this period we may already have started preparing or personalising your order, and changes may no longer be possible.
Questions
If you have any questions about your order, email us at info@with-hart.com. We want you to love your piece. If something is not right, we are here to help.